Viewing a History of Clinical Communication Messages
A history of PrescribeIT® Clinical Communication messages are saved within the communication itself and within the patient's History tab. This provides the ability to view all incoming and outgoing communications in an easy to access location.
Use the dropdowns below to learn more information about where communication history is stored.
PrescribeIT® Mail Window
All previous communications for a specific communication can be viewed from the History field of the PrescribeIT® Mail window.
To view previous communications:
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In the Messages tile, select Inbox or the folder in which the message is located.
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Select the message.
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Select Detail. The PrescribeIT® Mail window opens.
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In the History section, select the folder icon
for the corresponding communication.
The communication opens in a PrescribeIT® Mail window in read-only mode. No fields in can be edited.
Patient History
To easily track a patient's Clinical Communication, all information is contained in the patient's History tab. This includes when a communication was sent, received or deleted.
User initials are recorded for communications.
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For a Sent or Deleted communication, the user who performed the action is recorded.
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A Received communication reflects the user who was logged into Propel Rx at that time.